We dispatch parcels from Monday to Thursday 14:00. We don't dispatch over Friday, Saturday, Sunday. Orders placed after 12pm on Thursday will be processed on Monday
Please note that orders, payments, changes to orders or address will not be accepted by phone (email only).
Please do not order perishable items unless you will be happy to take the responsibility.If you add any perishable products to your delivery (i.e. have to be kept refrigerated), we take that as an agreement that you will take the responsibility if any of those products went off or got damaged during the delivery.
Also we reserve the right to limit glass packed products to 6 items per parcel. And any order which consist of only glass jars will be cancelled.
How It Works: - you place an order and make a payment - we will send you email with availability of products (if something out of stock, we will offer replacement or send a refund) - you will need to check and reply (if we didn't get a reply, we will put the order on hold) - we will pack and dispatch - if you are eligible for refund, we will send it after we will get a confirmation report of delivery from our courier company.
International Delivery - we are suspending temporarily.
Message from our courier company: no compensation can be given for shipments containing; alcoholic beverages, food, perishables, liquids or flora.
|Delivery Prices (next business day after dispatch and excluding Scottish Highlands and Islands)|
|Small||under 4kg||No single dimension exceeds 35cm||£9.59|
|Medium||4 to 11kg||No single dimension exceeds 45cm||£10.59|
|Large||11 to 16kg||No single dimension exceeds 60cm||£14.59|
|Superlarge||16 to 20 kg||£19.50|
|20 to 29 kg||£21.55|
|Saturday Delivery||Surcharge to the shipping cost https://babushkadeli.uk/en/saturday-delivery||+£6.00|
The following areas and postcode are classed as the Scottish Highlands and will attract an increased shipping rate:
Isle of Wight
Isle of Man
AB31-38, AB40-56, FK17-21, IV1-IV40, IV 52-IV54, IV63, KW1-KW14, PA21-PA40, PH4-PH41, PH49 & PH50, HS, IV40-IV56, KA27 & KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE.
Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above. You may be asked for proof of age if you look under 25 years old. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18.
Additional day(s) transit may be required for remote areas.
Public and Regional holidays may affect delivery lead times.
Delivery times may vary in the event of adverse weather conditions.
The services provided by our carrier are outside of our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after dispatch.
In the event of a delayed delivery, we regret we are unable to offer compensation.
We are unable to specify whether or not the item is left on your doorstep. It will be your full responsibility to accept the parcel or rearrange delivery before attempt has been made.
Babushkadeli will not be responsible for any lost or stolen packages. In the event that your package is lost or stolen, please file a claim with the carrier and notify Babushkadeli immediately.
We ship orders containing perishable products on Mondays to Thursdays due to the fact that products will be held in the courier storage facility over the weekend and the products can spoil. You will receive your packages Tuesday through Friday depending on distance and shipping method so please order in advance. We ship orders containing non-perishable products Monday-Friday.
Shipping cost depends on weight, distance.
By ordering perishable products you agree to accept full responsibility. To ensure that you receive all your products in good condition we use chilled packs (reusable).
While processing and packing of your order can take up to three days, we do aim to release it same day. Please note, this does not include delivery time.
RETURNS & REFUNDS
Please note that sometimes products (e.g. Russian products) have PRODUCTION date, not EXPIRATION date on them.
For safety and health reasons, no returns of any perishable or goods, which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly will be accepted. In addition, as we are not producers we cannot be resposible for the taste quality of the products. Please keep in mind that if you are ordering cake it could be damaged during transportation for which no refund will be issued. Packaging of products can differ from advertised on our site.
You will have the right to return within seven days of receipt of the goods. If goods were damaged during transportation, please send us photo of damaged box, label, and products. If you decide to return, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This does not include the cost of delivery and return.
Please contact us with any queries.
Any refunds for unwanted substitutions or returned items will be made after the goods have been returned. However for a cancelation after when your order packed and courier service reserved we will charge from min £5.00.
Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.
Top tip 1:
Check your parcels before opening
Photograph any damage or suspicious marks. You’ll need this evidence to report an issue.
Top tip 2:
Report any issues within 6 days after delivery
After this point, your order will be automatically confirmed completed.
Please keep in mind, we sell products while stock lasts. However we can not guarantee that stock is available at the moment you placed the order. In case we are out of stock for the item ordered, we will contact you and offer you replacement or refund for that item.