Conditions of Use

Terms and Conditions


Use of the website

This website is owned and operated by BabushkaUK Ltd ("we," "us" or "our").


By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.


References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices.  Whenever you access this website through a mobile application or mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.



Orders/delivery requests placed by using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.


Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.


These Terms and Conditions apply to your order/delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:


Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Babushkadeli has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Babushkadeli does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.


To the fullest extent permitted by applicable laws, Babushkadeli hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Babushkadeli. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.



Certain links in this website will lead to websites which are not under the control of Babushkadeli. When any of these links are activated you will leave Babushkadeli' website and Babushkadeli has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Babushkadeli nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Babushkadeli for any goods or services provided or available on such sites. Our linking policy is detailed in Section 5 of these Terms and Conditions.


Babushkadeli makes no representations, or warranties, in respect of any endeavour by it toreview the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Babushkadeli accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.


All information or content transmitted by any functionality made available on this website (including any mobile applications or a version of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender.  You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. Babushkadeli can not be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service.  You hereby agree to indemnify Babushkadeli for any such loss which may have occurred.


If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.


Customers will be required to register to use the services available from this website. Babushkadeli may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:


The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

You will notify us immediately of any changes to the personal information by updating your details on the 'My Details' page on the website.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To comply with licensing and other legislation some services on this website are only available to those aged 18 years and over.


Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:


You place the order for your products on this website by pressing the complete checkout button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.

We will send to you an order acknowledgement email detailing the products you have ordered.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:


The product you ordered is not available from stock.

We are unable to obtain authorisation for your payment.

A price or product description error is identified. 

You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

The contract will be concluded in English.


The details of your specific contract will not be filed by Babushkadeli. If you do require any information regarding orders you have placed with Babushkadeli please write to us.


Privacy policy


Any personal information you give us is safe and confidential: we store all of your information on a secure server and never share any of your personal details with anybody outside of the Babushka Deli.


Your personal details


Your privacy is important to us, which is why we will never release your personal details to any company outside of the Babushka Deli for mailing or marketing purposes (although we reserve the right to disclose this information in the circumstances set out below). We treat all of your personal information as confidential and keep it on a secure server.



Using this website and your personal details


You do not have to provide any information to us to use this website. However, certain sections of the site or facilities within the site may not be accessible if you choose not to share essential information with us.


When you shop on we will ask you to submit personal information from you, including: your name, email address, billing address, delivery address, telephone number, product selections, credit card / other payment information, and a password. We may collect information about your internet connection and website-use, e.g. the URL you came from, IP address, domain type, browser type, the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (User Information). We may collect this information from registered and unregistered users. We use this information to help us make improvements to our website and online services.

Any personal information you provide to us (or which is available on public registers) and any User Information from which we identify you is held in accordance with the registration we have with the Information Commissioners Office. We use your information for the following purposes only:

To process your order

For statistical purposes to improve this website and the services we offer

To provide you with relevant content and advertisements

To administer this website

If you have chosen during registration to receive notification of products or special offers that may be of interest to you, then we may use your personal information to send you these notifications by telephone, email.



We may disclose your personal information and / or User Information if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.


How we collect User Information using cookies


On, cookies record information about your online preferences and allow us to tailor the website to your needs. Cookies help us to provide a more personalised online service to you and our cookies do not store any sensitive or confidential information. You can set your computer/mobile phone/other device to accept all cookies, notify you when a cookie is issued, or not receive cookies at any time. Please bear in mind that certain personalised features of this website cannot be provided to you without the use of cookies. Each browser is different so check the Helpmenu of your browser to learn how to change your cookie preferences if you wish to do so.


Third-party cookies on


When you are on our site you may notice that there is content from other websites - for example a video from YouTube - which we add from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.



Online shopping



We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping.


Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above. You may be asked for proof of age if you look under 25 years old. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18.


Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000. is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. In order to achieve this, has introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than 18 and on completion of delivery the signature of a person over 18 years of age).


In accepting these Terms and Conditions you agree to provide truthful and accurate information and act in accordance with the Licensing Act of 2003.


If, in the unfortunate situation no one is available to accept and sign for your delivery, a card will be left by courier.  A re-delivery fee of £6 could be charged. If you fail to rearrange delivery, your order will be cancelled and the order will be non-refundable. reserves the right to refuse acceptance of order without giving a reason. 

General payment provisions

Any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo. 



Payment Security Policy

We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.

As a result, we have developed a highly secure online ordering facility for the Babushkadeli online food shopping service.  This is specifically intended to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.


Credit Card safety

The Babushkadeli online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us.  This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.


We allow you the option to  store your card details with us, so that you can order from us again without needing to type your details in.  We only ever show you the last four digits of your card number on our public internet site and of course, this information is 'for your eyes only'.


If you do not wish to store your card details with us, you can enter these each time you place an order with the online food shopping service.


Your payment details are held in a secure encrypted server which is not accessible from the Internet.  Access to this data is also secured internally within Babushkadeli and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard).  This is widely acknowledged as being a very secure way to hide these details from prying eyes.


Once your order is processed, the payment details associated with your order are removed from our files.


Quantity limits on bulky items

Babushkadeli may limit the number of units  per customer order.



Babushkadeli may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.


In the event of there being errors or shortages, these should be brought to the attention of Babushkadeli no later than seven days after the delivery.


Please keep in mind, we sell products while stock lasts. However we can not guarantee that stock is available at the moment you placed the order.

Because we trade both over the counter and through the internet an item that is displayed as being available online might have actually been sold over the counter. If such a situation occurs and a product your've purchased online is unavailable, we will:

  • replace the product with as similar one as possible of equal or higher value at our full discretion, or
  • send a refund.

General Pricing Policy

Prices quoted are always estimated, but you will always be charged the shopping online price on the day of delivery or collection.

Prices and the availability of special offers may vary for future dated deliveries and collections.

Where Multi-value offers apply to a set of differently priced items, the saving or free item applies to the cheapest item or items.


Weighed items such may vary in weight from that ordered.


Where an item is unavailable and you have indicated that you will accept substitutions, an alternative will be supplied that may affect the price that you pay.


The prices stated on the site are inclusive of any VAT payable.


Cancellation rights

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

 Notice of such cancellation must be given in writing to Babushkadeli.

 If you decide to cancel, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.  This does not include the cost of delivery and return, and payment method additional fee. However for a  cancelation after when your order packed and courier service reserved we will charge from min £5.00.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.  We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Delivering shopping

A minimum spend on online groceries of £40 (incl. VAT excl. delivery fee) for deliveries. Please note, while packing of your order can take up to three days, we aim to process it same day, this does not include delivery time.

If you add any  perishable products to your delivery (i.e. have to be kept refrigerated), we take that as an agreement that you will take the responsibility if any of those products went off or got damaged during the delivery. 


Charges for the service

You will not be charged for your shopping to be picked and packed.

 We reserve the right to amend  our charges and minimum spend requirements, which are clearly defined during the checkout process. guarantees and returns

Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Babushkadeli will refund and replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact us with any queries.

Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.

Non-Returnable Items

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

For safety and health reasons, no returns of any perishable or goods, which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly will be accepted. Please keep in mind that if you are ordering cake it could be damaged during transportation for which no refund will be issued. 
Any perishable item will not be accepted for returns.

Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.


Linking Policy

Links to other websites aims to include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information. Where an organisation has regional or local services and associated websites, we will only link to their national website.

Wherever possible we aim to link to UK-based websites to ensure information is appropriate and relevant to our customers, and will only link to non-UK based websites when no equivalent website exists in the UK or if the information is directly pertinent to our users.

Links will be provided at the discretion of Although we endeavour to check sites for high quality, accurate and appropriate information, Babushkadeli will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Babushkadeli nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Babushkadeli for any goods or services provided or available on such sites.


Linking to

You do not need to request permission to create a text link from your website to However, please use the following descriptive text: 'Online shopping, recipes, food and drink information at

Copyright BabushkaUK Ltd. All rights reserved. No part of this website may be reproduced in any material forms (including storing in any medium by electronic means) without the prior written permission of BabushkaUK Ltd.


Mobile Access

This section of the Terms and Conditions applies (in addition to the remaining Terms and Conditions) when you access this website using a mobile application or a version of this website optimised for use on mobile devices (the "Mobile Access Channel").If you do not agree to be bound by any of these Terms and Conditions, you may not use or access the Mobile Access Channel and should, if applicable, delete any mobile application used to access the Mobile Access Channel.

The Mobile Access Channel is data intensive.  You are responsible for any carrier or other data charges incurred when using it, and Babushkadeli will not be liable for any charges you incur.  We recommend you check with your network provider if you are unsure of the charges that may apply.

The Mobile Access Channel will use your device's cellular and/or Wi-Fi connection to synchronise content, including recipes, product catalogue on the Mobile Access Channel with the information on the main Babushkadeli website.

As we have no control over your device's network connection, we cannot represent or warrant that any information (including prices, stock availability, product and store information) is correct or up to date.In the event of a price discrepancy, content and prices published on the main website will take precedence.  Prices shown on the Mobile Access Channel may also differ from those shown in Babushka Deli.


The Mobile Access Channel is only intended for use by users located in the United Kingdom [and the Channel Islands].  Users accessing the Mobile Access Channel from outside [these jurisdictions][the UK] are responsible for confirming the legality of doing so under local law.